Question 1

How do you determine the price of a cleaning?

Accepted Answer

Our pricing is based on the size of your home, the number of rooms, the level of buildup, and the type of service you choose (standard, deep clean, move-in/out, etc.). We offer free estimates so you know exactly what to expect before booking.

Question 2

What is your cleaning process like?

Accepted Answer

Our process is simple, transparent, and designed to give you the smoothest experience from start to finish:
1. Consultation & Scheduling
 We begin by discussing your home, goals, preferred cleaning frequency, and any special requests. You’ll receive a clear estimate, and we’ll book a time that works best for you.
2. Professional Cleaning
 On cleaning day, our team arrives fully equipped and follows a detailed checklist to ensure every area is cleaned thoroughly. We work efficiently, carefully, and with attention to detail so nothing is overlooked.
3. Final Walkthrough
 After the cleaning is complete, we review the results with you—or send photo/video updates if you’re not home—to ensure everything meets your expectations. Your home is left fresh, spotless, and ready to enjoy.

Question 3

What if I’m not satisfied with the service?

Accepted Answer

We stand by our Satisfaction Guarantee. If anything isn’t cleaned to your expectations, notify us within 24 hours and we’ll return to fix it at no extra cost.

Question 4

How do I book an appointment?

Accepted Answer

You can book a cleaning by phone, email, text, or directly through our website’s booking form. Once we receive your request, we’ll contact you to confirm the date and time, review the type of service you need, and ask a few questions about your home so we can give an accurate estimate. After everything is confirmed, you’ll receive your appointment details and any preparation instructions before the cleaning day.

Question 5

Do I need to be home during the cleaning?

Accepted Answer

No — many of our clients provide access and return to a freshly cleaned home. Whatever is most comfortable for you works for us.

Question 6

Are you licensed and insured?

Accepted Answer

Yes — Valentim Cleaning is fully licensed and insured for your peace of mind. We take every measure to ensure a safe and reliable experience

Question 7

Do you clean Airbnb or rental properties?

Accepted Answer

Yes! We specialize in Airbnb and short-term rental turnovers, including bed resets, bathroom refreshes, staging, and restocking essentials if needed.

Question 8

How do I pay?

Accepted Answer

We accept cash, checks, and all major digital payment methods. Businesses can also request invoicing.

Question 9

Do you bring your own cleaning supplies?

Accepted Answer

Yes. We bring all professional-grade supplies and equipment. If you prefer specific products, we’re happy to use them.

Question 10

How can we get in touch?

Accepted Answer

You can reach us by phone at (860) 327-4969, email us at info@valentimcleaning.com, or submit a request directly through our website.

Question 11

Are your cleaning products safe for kids and pets?

Accepted Answer

Absolutely. We use eco-friendly, non-toxic products that are safe for your family and pets.

Question 12

How long will the cleaning take?

Accepted Answer

Cleaning times vary depending on the size and condition of your home. Most standard cleanings take 2–3 hours, while deep cleanings may take longer. We’ll give you a time estimate when scheduling.

Question 13

What’s included in a standard cleaning?

Accepted Answer

A standard cleaning includes dusting, wiping surfaces, sanitizing bathrooms, cleaning kitchen counters and appliances (exterior), vacuuming, and mopping floors. It’s perfect for weekly or biweekly upkeep.

Question 14

What’s the difference between a standard cleaning and a deep cleaning?

Accepted Answer

A deep cleaning is more detailed and includes tasks like baseboards, door frames, inside appliances, grout scrubbing, and built-up grime removal. It’s ideal for first-time cleanings or homes that need extra attention.

Question 15

Do you offer same-day or next-day cleanings?

Accepted Answer

When availability allows, yes! Contact us and we’ll try our best to accommodate urgent or last-minute cleanings.

Question 16

What’s your cancellation or rescheduling policy?

Accepted Answer

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. This allows us to adjust our schedule and serve other clients.

Question 17

Can I add extra tasks like inside the oven, fridge, or windows?

Accepted Answer

Of course! Add-on services are available, such as cleaning inside appliances, windows, cabinets, or other special tasks. These services require extra time and will include an additional fee. Just let us know in advance so we can schedule properly and provide an accurate quote.

Question 18

What if my home has pets?

Accepted Answer

We love pets! Our team is comfortable working around dogs and cats, and we take extra care with fur, paw prints, and pet areas. Please let us know ahead of time if your pet requires special accommodation.

Question 19

Do you offer eco-friendly or non-toxic cleaning products?

Accepted Answer

Yes. By request, we can use eco-friendly, family-safe, and pet-safe cleaning products. If you prefer specific brands or have sensitivities, you’re welcome to provide your own products. Just let us know when booking so we can prepare accordingly.

Question 20

How do I prepare my home for the cleaning?

Accepted Answer

No major preparation is needed, but we do ask that all surfaces and floors be fully decluttered before our team arrives. Our cleaners focus on cleaning, not organizing, so putting away personal items and valuables ahead of time helps us work efficiently. Please also secure pets and leave any specific cleaning products you want us to use in an easy-to-find spot. If you need help with organizing, we can provide that service separately.

Question 21

What areas of Connecticut do you serve?

Accepted Answer

Valentim Cleaning proudly serves homeowners and businesses across Central and North Central Connecticut, including West Hartford, Manchester, Glastonbury, Windsor, South Windsor, Vernon, Avon, Farmington, Simsbury, Tolland, Ellington, Granby, and West Granby.